Help centre
Support
Answers to common questions, warranty information and charging tips.
Buying & ownership
Do I need a licence or registration for an AURA?
Registration and licensing rules for electric two-wheelers depend on the model’s speed and your province. Our sales team will guide you through the paperwork for your city at the time of purchase.
Can I take a test ride before buying?
Yes. Use the Book Now page to request a free test ride and we will arrange it at our showroom or the dealer nearest to you.
What is the difference between Lithium Pro and Graphene?
Lithium Pro models use Phylion lithium cells: lighter, faster to charge (4–5 hours) and covered by a 36-month battery warranty. Graphene models are a cost-effective, durable option with a 7–8 hour charge and a 24-month battery warranty.
Battery & charging
How do I charge my AURA?
Plug the supplied charger into any standard household socket. The battery is detachable on most models, so you can take it indoors to charge.
How long does a full charge take?
About 4–5 hours for Lithium Pro models and 7–8 hours for Graphene models, from empty.
How much does a full charge cost?
A full charge uses roughly 2–2.6 units (kWh) of electricity, depending on the model. Try the fuel savings estimator on our homepage to see your monthly cost.
Can I ride in the rain?
Yes, AURA scooters are built for everyday weather, including rain. Avoid riding through deep standing water and never submerge the motor or battery.
Warranty & service
What does the warranty cover?
The battery is covered for 36 months on Lithium Pro models and 24 months on Graphene models against manufacturing defects. Warranty terms for the motor, controller and other parts are listed in your warranty card.
What is not covered by warranty?
Damage from accidents, water submersion, unauthorised modification, using a non-AURA charger and normal wear parts such as tyres, brake pads and bulbs.
Where can I get my AURA serviced?
Visit any AURA service centre or authorised dealer, or submit a service request online and our team will contact you.
Go Electric. Go AURA.
Feel the difference for yourself — book a free test ride today.